Terms of service

WEBSITE ORDERS

Terms and Conditions

AMENDMENT OF TERMS

Flair design reserves the right to change, modify, add or remove portions of these terms at any time. Using this website signifies acceptance of these terms and conditions.

 

1. LIABILITY

Flair design will not be liable for any loss, damage or theft as a result of your use of this website. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. Flair design will not be liable for any damage or theft associated with an arrangement that has left the Flair design premises. Flair design strives to ensure the freshest, premium product is used in all of our arrangements, but we do understand with a natural product some things are out of our control. Flair design will not be held responsible for arrangements once they have left our shop.

 

2. INTELLECTUAL PROPERTY AND CONTENT

 The intellectual property rights in all content and imagery on this website remain the property of Flair design and are protected by copyright laws. You are not permitted to publish, manipulate, reproduce or copy any content found on this website. Any imagery sent to the sender/recipient is for personal use only and may not be distributed in any way.

 

3. PRICING AND PAYMENTS

 Pricing is published in Australian Dollars (AUD). Pricing includes GST and excludes any applicable delivery costs. Delivery costs are calculated at checkout. All pricing on this website is subject to change without notice.

 

 4. CANCELLATIONS AND CHANGES

 Any order made on this website will be subject to a non-refundable $10 administration fee in the event of an order cancellation. Flair design will refund the full order amount, less a $10 administration fee, provided the order is cancelled with 24 hours notice (eg. 24 hrs prior to the nominated date of delivery). All cancellations need to be communicated via email to flowers@flairdesign.net.au or via phone on 03 9428 4166 to be eligible for cancellation and refund.

Changes to your order can be made 24 hrs prior to the nominated delivery date, provided the order has not left our store. Changes will not be confirmed until any fees, charges and additional payments are processed.

Nominated delivery date may be changed, provided 24 hours notice is given and the order has not left our store.

 

5. PRODUCT INFORMATION

Any floral images related to a product are for demonstration purposes only, specific floral choices, vase, paper and ribbon selection remain at the discretion of Flair design & may change with each arrangement. We will always endeavour to fill your order as pictured, however product availability, and quality may require us to substitute blooms or colour. We will always endeavour to communicated any alterations with you.

Where product substitutions occur, products of equal or greater value will be used.

Flowers are a product of nature & as such, availability is dependent on season and markets. As a result, not all goods produced may be as pictured on www.flairdesign.net.au by accepting these terms and conditions you are acknowledging there may be alterations between images and produced goods.

Any specific requests can be made via phone and are subject to seasonal availability.

 

6. DELIVERY OF PHYSICAL GOODS

 Flair design engages a third party courier partner to facilitate delivery of goods and arrangements on behalf of Flair design. Flair design will not be liable for any loss, damage or theft in transit.

The sender will be responsible for ensuring all recipient address details are correctly communicated. Flair design will endeavour to communicate with the sender and the recipient upon failed delivery, taking all reasonable measures to ensure there is a safe place to leave the arrangement.

The sender will also be responsible for ensuring that delivery of goods to a secured premises (eg apartment, secured building, gated premises) will be received by the recipient.

In the event of incorrect delivery details or the recipient not being home & there is no safe place to leave the flowers, the goods will be returned to the Flair design store and the sender will be responsible for any associated return & re-delivery fees.

Alternatively, store pickup will be available, with respect to our hours of operation, by either the sender or the recipient.

 

7. RETURNS AND REFUNDS

Flair design handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Flowers life span is dependent on species, resulting in some flower varieties lasting longer than others

Flair design must be notified within two (2) days of purchase of all refunds or returns of perishable goods.

A photograph of your order must be received within two (2) days of receipt.

Flair design will not accept returns based on change of mind or design.